Question 1

How much does wash & fold cost?

Accepted Answer

Our wash & fold service is $1.25 per pound with a 10 lb minimum — the lowest rate in Manhattan. A typical bag of laundry (15–20 lbs) costs $18.75–$25.00.

Question 2

What payment methods do you accept?

Accepted Answer

We accept cash and all major credit/debit cards. For pick-up & delivery orders, payment is collected at drop-off or delivery.

Question 3

Is pick-up and delivery really free?

Accepted Answer

Yes — pick-up and delivery is completely free with no hidden fees. We cover East Harlem and surrounding neighborhoods including Spanish Harlem, Upper East Side, Harlem, and Yorkville.

Question 4

Do you offer same-day service?

Accepted Answer

Yes! Same-day service is available for an additional $5. Drop off before noon and your laundry will be ready the same evening. Call ahead to confirm availability: (646) 370-6553.

Question 5

How do I schedule a pick-up?

Accepted Answer

You can schedule a pick-up online through our website or by calling (646) 370-6553. We'll confirm your time window and send you a ticket number.

Question 6

How long does wash & fold take?

Accepted Answer

Standard turnaround is 24 hours. Drop off today, pick up tomorrow. Same-day service (add $5) is available if you drop off before noon.

Question 7

What if I'm not home for the pick-up?

Accepted Answer

You can leave your laundry bag with a doorman, building staff, or in a designated spot. Just let us know the details when you schedule.

Question 8

How will I know when my laundry is ready?

Accepted Answer

We'll send you a text notification when your order is ready for pick-up or out for delivery. You can also track your order anytime at bubblepoplaundromat.com/track using your ticket number or phone number.

Question 9

Do you do dry cleaning?

Accepted Answer

Yes — we offer full dry cleaning services starting at $5 per item. We handle suits, dresses, coats, silk, wool, and more. Turnaround is typically 2–3 business days.

Question 10

Can you clean leather and suede?

Accepted Answer

Absolutely. We specialize in leather and suede cleaning using professional solvents and conditioning treatments. Leather jackets start at $25. We also clean leather bags, pants, and accessories.

Question 11

Do you clean UGG boots?

Accepted Answer

Yes! We clean, deodorize, and restore UGG boots and other sheepskin/suede footwear. Pricing starts at $20 per pair.

Question 12

Do you do alterations and tailoring?

Accepted Answer

Yes — we have an on-site seamstress for hemming, taking in/letting out, zipper repairs, and more. Alterations start at $10. Bring your item in for a free assessment.

Question 13

How does the rewards program work?

Accepted Answer

Earn 1 point for every $1 you spend. Redeem points for free laundry, discounts, and more. Enroll for free by calling us or asking at the counter — just give us your phone number.

Question 14

Do you offer accounts for businesses?

Accepted Answer

Yes — we offer commercial accounts for restaurants, hotels, gyms, salons, and offices. Volume discounts, scheduled pick-ups, and monthly invoicing available. Visit our Commercial Accounts page or call (646) 370-6553 to set up an account.

Question 15

Can I check my rewards balance online?

Accepted Answer

Yes — visit bubblepoplaundromat.com/account and enter your phone number to see your points balance, tier status, and transaction history.

Question 16

What are your hours?

Accepted Answer

We're open every day from 9:00 AM to 10:30 PM — including weekends and holidays.

Question 17

Where are you located?

Accepted Answer

We're at 354 E 116th Street, New York, NY 10029 — in the heart of East Harlem. Street parking is available nearby, and we're accessible by subway (6 train to 116th St).

Question 18

Do you separate laundry by color?

Accepted Answer

Yes — for wash & fold orders, we separate darks from lights/whites by default. If you have specific sorting preferences, just let us know in the special instructions when you drop off.

Question 19

What detergent do you use?

Accepted Answer

We use Tide Free & Gentle by default — effective, widely trusted, and gentle on most fabrics. If you have allergies or preferences, you're welcome to bring your own detergent and we'll use it for your order.

Question 20

What if something gets damaged?

Accepted Answer

We handle every garment with care, but if something is damaged during our care, we will work with you to make it right. Please inspect your items when you pick up and let us know immediately if there's an issue.

Frequently Asked Questions

Pricing & Payment

Drop-Off & Pick-Up

Dry Cleaning & Specialty Services

Loyalty & Accounts

General

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